Reference

Terms and Conditions for Your nona888 Account

These terms set out how your account works on nona888 — what you can do, what we ask of you, and how we handle your funds and access.

Account eligibility by regionDANA, OVO, GoPay deposit rulesWithdrawal verification processAccount access and securityPolicy updates and notice
nona888 Terms and Conditions for Your nona888 Account
CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

The fastest way to ask about any term or account restriction. Our support team is available around the clock and can pull up your account status directly in the conversation.

Email Support

Send a detailed question about a specific clause, a deposit dispute involving DANA, OVO, or GoPay, or a withdrawal hold. We respond to every message in the order it arrives.

Account Help Centre

Log in and go to the Help section for self-serve answers about account eligibility, wallet verification, and term updates. Covers common questions without needing to wait for an agent.

ACCOUNT INTEGRITY

How We Protect Your Account and Your Data

Data we hold

We store only what is needed to verify your account and process your wallet transactions — your registered name, contact details, and the DANA, OVO, or GoPay wallet linked to your account.

Account security

Login sessions use OTP verification tied to your registered number. If you access nona888 from a new device, a confirmation step is required before the session opens — this protects your balance.

Data retention

Account records are kept for as long as your account is active and for the period required by applicable regulations after closure. You may request a summary of what we hold by contacting support.

Requesting changes

To update your registered wallet, correct account details, or request data removal where local law permits, contact our support team via live chat or email with your account ID ready.

Questions About These Terms

These terms apply to anyone who opens and uses a nona888 account. Access depends on your region and what local law permits. If you are in a restricted area, these terms still apply to any existing account activity.

No. We send notice to your registered account before any material change takes effect. Minor clarifications that do not affect your rights may be updated without prior notice, but we document all changes with the effective date.

Deposits from a wallet not registered to your verified identity are held pending review. Unverified funds may be returned to the source wallet. This applies to DANA, OVO, and GoPay — all deposits must match your account name.

Contact our support team via live chat or email and request account closure. Any balance remaining will be returned to your verified DANA, OVO, or GoPay wallet after the standard withdrawal verification step is completed.

Reach our support team and describe the specific clause you are disputing. We will review it against your account region and eligibility. Continued use of the account after a term update counts as agreement with the revised terms.

We retain records for the period required by applicable regulations in your region after account closure. You can request a copy of your data or ask what we hold by contacting support with your account ID.